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Join Certinia for an exclusive breakfast briefing in London focused on moving beyond AI hype to real, measurable value. As services leaders shift from quick wins to long-term impact, this session explores how data, discipline, and benchmarking define the next phase of maturity.
Co-hosted by Connor Budden, Global Director at Service Performance Insight (SPI), we’ll unpack how High Performing Organisations use benchmarking insights to strengthen foundations, eliminate blind spots and turn operational data into a competitive advantage.
We’ll cover:
- The Five Pillars of Maturity – Leadership, clients, talent, service execution, and operations.
- Fixing the Foundation – Preparing data and workflows so AI accelerates performance, not complexity.
- Benchmarking for Impact – How high performers drive stronger margins.
- Real-World Breakthroughs – Identifying inefficiencies and enabling smarter decision-making.
- Eliminating Technical Debt – Connecting the services value chain natively on Salesforce to move from experimentation to scale.
Event Details
- Date: Tuesday, March 24th, 2026
- Time: 8:30 AM – 09:30 AM
- Location: The Ivy Tower Bridge, London Bridge
Start your day with great food, meaningful connections and practical insight into the future of services delivery. Seats are limited, so secure your place now to be part of this exclusive morning briefing.
