Lead the Future of Services with Certinia

Elevate your Services Game. Join us for a dynamic day of insights and collaboration. From real-life customer stories to hands-on product labs, we’re bringing the best of Certinia directly to you.

  • See the Future: Exclusive insights into the service industry for 2026 and beyond
  • Learn the Path: Real-world success stories from industry leaders
  • Product labs and feedback zones: Test new features and influence our next generation of features in the Feedback Zone
  • Expand the Network: Connect with the brightest minds in the services world.

The future of your business starts here.
 

Space is limited - Register now to secure your seat!

Event Details:
Wednesday 4 March 2026
12:00pm - 5:30pm

Venue:
Fullerton Hotel,
Barnet Room (level 6)
1 Martin Place, Sydney

Seats are limited, so RSVP by registering your place now.

Agenda

Time Agenda Item
12:00 - 13:00

Registration, Networking Lunch,
Hubs and demo pods open
(Registration and Lunch will be served
in the Place restaurant located on
level 6 at 12:00pm.)

13:05 - 13:15

Welcome note

13.20 - 13.50

Customer Panel: Transformation
journey and the future utilising AI.
Speakers include Stephen Chapman,
Group Manager- Business Solutions &
Process Improvements, WT and
Nav Garrcha, IT Technology
Transformation Lead APJ, DXC

13.55 - 14.35

The customer-centric value of a unified
platform for CS Cloud with Dave
Matheson, Director, Customer Success
Management APAC Salesforce

14.40 - 15:10

Afternoon tea, Hubs/ Demo pods open

15.15 - 15.55

Keynote: Strengthening Resilience
in Today’s Evolving Cyber Threat
Landscape Presented by Jordan Newnham,
Chief Brand and Communications
Officer, CyberCX

16:00 - 16:30

Partner Panel: The Australian Services
Reality Check: Strategy Beyond
the Hype Panel Session with
John Vu, CEO, CrossCloud Partners
and Brendan Connolly, COO, CloudWerx

16.30 - 17.30

CertiniaCares (Kenshi Candles) and
cocktail hour

24

Currencies across 40+
countries in a single view

10x

Increase in projects
managed simultaneously

1 Click

Reporting in seconds,
not hours

96%

Automated, controlled
cash flow process

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Featured Speaker

Mike Potter

Former UK Government Chief Digital Officer and Global CDO100 Leader

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Meet Our Speakers w/o Bio